Return Policy

• You may return an item for refund or replacement within 30 days of the shipment date
• Item must be in new condition
• Garments must not have been worn or washed.
• If a garment does not fit it may be exchanged for the proper size as long as it was not customized/personalized.
• Items that have been personalized/customized for an individual customer may not be returned, unless the item was defective or an error was made on behalf of us or the manufacturer.
• If a personalized/customized item was damage in shipping please contact us immediately and we will replace the item free of charge.
• Contact us for a return authorization number
• You may want to insure your return as we can not be responsible for lost or misdirected returns
• Credit card orders will have a credit issued to there card within 2-7 business days from receipt of the return.
• Money order refunds will be issued a check and the check will be mailed out within 2-7 business days from receipt of the return.

**** If it has been longer than 30 days from the shipment date and you wish to return an item please contact us. These types of returns are done on a case by case basis. Please contact customer service at service@stitchinembroidery.com