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Ordering
School Uniforms
Shipping
Returns
Embroidery and Screen Printing
If you have questions that were not answered in our Embroidery and Screen Printing pages. We would be glad to answer them for you. The best way to ensure your questions are answered sufficiently is to contact us at 301-865-8194 or by emailing us at info@stitchinembroidery.com
Customer Feedback
Miscellaneous
Ordering
Can I place and order by phone?
Yes, you may order at 301-865-8194. If we do not answer please leave a message and we will make every attempt to contact you back within 24 hours, Mon – Fri, 9am – 5pm
What credit cards do you accept?
We accept Visa, MasterCard, and American Express Cards.
I don’t have a credit card. Can I still place and order?
We do accept orders paid by money order. You would need to add the items to the cart that you wish to purchase then print the page and mail the order to:
Stitchin' Embroidery, LLC
6626 Rockridge Rd
New Market, MD 21774
Can I pay with my debit card?
Yes, if your debit card has a Visa or MasterCard symbol you may enter the card number the same way as a credit card would be entered. Please note that all orders are charged at the time the order is placed.
Can I pay with PayPal?
No. We are sorry, but we do not accept payments through Paypal.
Is it safe to use my credit card online?
Yes. Your order is securely submitted via the industry-standard SSL encryption ensuring your safety and protection.
I need my order to arrive by a specific date. How do I make sure I receive it in time?
We always do our best to ensure your orders arrive in a timely fashion. If you need an item by a specific date please note that date in the comments field during your checkout. We will contact you if we need to make additional arrangements to get the order to you on time, i.e. Rush Charge, next day shipping, etc.
My School/Company has a private site and has a code but I don’t remember it. How do I order?
Please contact your school/company to obtain the code for ordering. You must have that code to access the individual web pages designed for your school/company. Once you have obtained the code you would go to the Uniforms section to the left then click on either School Uniforms or Corporate Uniforms. Then you will be able to view the apparel approved by your school or company for purchase.
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School Uniforms
My school is considering school uniforms. Where should we start?
We recommend that you begin by gathering information so that you or the PTA and school administrator can determine if a school uniform program would be successful in your community. If your parents and educators believe this idea should be investigated further, we suggest sending surveys and having discussions among the affected groups. Communication is the key to success for any program.
Where can I obtain information about school uniform programs?
We would be happy to send you some information on school uniforms. We can help you tailor a program that will best suit your school’s needs. If you would like one of our sales representatives will come out and meet with you to discuss your options.
Are school uniform programs generally mandatory or voluntary? If it’s voluntary, will my program fail?
Most school uniform programs across the country are voluntary. This means that the parents in individual schools vote that their children should be in uniforms. Because the parents are voting for uniforms, compliance is high and children arrive at school dressed within the code.
My school has just decided to have uniforms. How do we obtain uniforms for students that can not afford to buy them?
Many schools start a uniform donation program. They ask parents to donate rather than throw out the uniforms that their children outgrow. Recycling uniforms not only keeps the uniform program stronger, it teaches the students that donating may help someone else, perhaps someone they know.
Do parents really save money when their school uses uniforms?
We constantly are hearing from parents that they are saving money with the uniforms. In August and September most parents spend between $300.00 - $400.00 on back-to-school clothing, including shoes. They can purchase about one year’s worth of uniforms for about $100 - $200.00. This would include 8-12 items. Price varies depending upon if the apparel has the school emblem on it or not.
Do all shirts have the school emblem embroidered or screen printed on them?
How do we purchase uniforms for our specific school?
If your school has decided to require the school emblem to be embroidered or screen printed on the shirts, then all shirts ordered would have the emblem and the price listed would include the emblem. If your school does not require the logo on the shirt then there would be an optional fee to have the emblem put onto the shirts.
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Shipping
Has my order been shipped yet?
When your order is shipped you will receive an e-mail confirmation with the applicable tracking information that same day. You can also check the status of your order by clicking here. If you are unable to use these methods you may e-mail us at shipping@stitchinembroidery.com
When will I receive my order?
Depending on your location it may take 2-6 business days for your order to reach you after it has been shipped. Please note, weekends DO NOT count as shipping days.
How much does shipping cost?
All of our orders are shipped via UPS Ground unless otherwise requested. 2 day, 3 day and Next Day Service would incur additional fees. Rates vary depending on the weight of your order and the shipping address. Your shipping charges will show on your order page before you complete your order.
Do you ship internationally?
We do apologize, but due to the increase in fraudulent orders, we do not ship internationally. We are sorry for any inconvenience this may cause.
How do I track my order?
You may track your order in a few different ways. If you have received the shipping confirmation e-mail containing your tracking number, simply click the tracking number and it will take you to the shipping company’s website and give you your tracking information. If you have not received your tracking number, chances are your order has not been shipped or we were not provided with a valid e-mail address. If you want to check the status of your order you can email us at shipping@stitchinembroidery.com
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Returns
What is your return policy?
You may return an item for refund or replacement within 30 days of the shipment date. The item must be in new condition. Garments must not have been worn or washed. If the item you received does not fit please contact us immediately so that we can assist you with the exchange. Please contact us for all returns; you must have a return authorization number for the return so that we can make sure it gets processed correctly. You may want to insure your return; we can not be responsible for lost or misdirected returns. If you paid for your order by credit card; a credit will be issued and will appear on your next billing statement. If you paid by money order, a check will be issued. Your money will be refunded with 2-7 business days from the receipt of the return.
It’s been longer than 30 days. Can I still return this item?
We evaluate these return requests on a case by case basis. Please contact customer service at service@stitchinembroidery.com
Can I return personalized or customized items?
Returns are only accepted on personalized/customized items if the item is defective or an error was made on behalf of the manufacturer. If a personalized/customized item is found defective or was damaged during shipping we will replace the item free of charge with the original personalization/customization only. No changes to the personalization/customization may be made at this point.
My personalized/customized item is incorrect. What do I do now?
If we personalized/customized your item incorrectly please let us know immediately so that we can have a replacement shipped to you at no charge. We apologize, but we cannot accept returns on items that have been personalized to your specifications.
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Embroidery and Screen Printing
If you have questions that were not answered in our Embroidery and Screen Printing pages. We would be glad to answer them for you. The best way to ensure your questions are answered sufficiently is to contact us at 301-865-8194 or by emailing us at info@stitchinembroidery.com
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Customer Feedback
How do I give my feedback?
We have created a feedback form for you to fill out. The link to this form is located at the bottom of every page of our website.
What is the purpose of customer feedback?
Customer Service is very important to us at Stitchin’ Embroidery, LLC and we need your help to ensure we have the absolute best service possible for our customers. It is very helpful to hear about your experience with us and to find out what services you like and what services we still need to work on. We thank you for your help.
Do I have to include my name?
It is not necessary to put your name on the form but if you would like a response to anything in your feedback it is helpful to have that information.
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Miscellaneous
Can I talk to a live person?
Yes our phone number is 301-865-8194. All other contact information can be found on the contact us page under our customer service section.
Do you have a catalog?
We have many catalogs to choose from. They can be reviewed online by clicking on the link on your left. If you would like a hard copy of any of these catalogs please fill out a catalog request form and we will get that right out to you.
What are your customer service hours?
Our hours of operation are Monday – Friday, 9am – 5pm.
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